Please read these terms carefully before creating an account or using any part of the 365ace platform. Your continued use of the site means you agree to these conditions.
These Terms and Conditions govern your access to and use of the 365ace platform, including all games, betting services, account features, and payment functions available at 365ace.my. By registering an account or continuing to use this website, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree with any part of these conditions, please do not use the platform.
Access to 365ace is strictly limited to individuals who are at least 21 years of age. This is a firm requirement under our responsible gaming policy and applies to all users regardless of location within the Philippines. By creating an account, you confirm that you meet this age requirement.
You must be a natural person accessing the platform for your own personal use. Corporate accounts or accounts created on behalf of a third party are not permitted. You are fully responsible for any activity carried out through your account.
365ace reserves the right to request identity documents at any time to verify your age and identity. Accounts found to belong to underage users will be permanently closed and any remaining balance handled in accordance with our verification policy.
Each player is permitted to hold one (1) account on 365ace. Creating duplicate or multiple accounts — whether under the same name, contact details, device, or payment method — is a violation of these terms and may result in all associated accounts being suspended or permanently closed.
When registering, you must provide accurate and current information. This includes your full legal name, date of birth, valid Philippine contact number, and a working email address. You are responsible for keeping your account information up to date.
All financial transactions on 365ace are conducted in Philippine Peso (PHP ₱). Deposits and withdrawals are processed through Philippine online banking channels, bank transfers, and local e-wallets. The accepted payment methods available at any given time are listed on the Deposit page.
You may only deposit funds from payment accounts that are registered in your own name. Third-party deposits — meaning payments made from accounts belonging to another person — are not accepted and may result in account suspension pending investigation.
All games available on the 365ace platform — including slots, live casino tables, eBingo, and sports betting — are governed by their individual game rules in addition to these Terms and Conditions. In the event of a conflict between game-specific rules and these general terms, these Terms and Conditions take precedence unless stated otherwise.
365ace is committed to offering fair and transparent gaming. Random outcomes in slots and digital casino games are determined by certified random number generation systems. Live casino games are conducted by real dealers following established casino procedures.
From time to time, 365ace may offer promotions, bonuses, or rewards to eligible players. All promotional offers are subject to their own specific terms, which will be clearly communicated when the promotion is active. In the absence of promotion-specific terms, these general Terms and Conditions apply.
Players are responsible for reading and understanding the conditions attached to any bonus before accepting it. Wagering requirements, eligible games, time limits, and maximum withdrawal amounts, where applicable, will be stated in the promotion details.
365ace does not guarantee the availability of any specific promotion. Bonus offers may be modified, suspended, or withdrawn at any time. Any bonus funds obtained through fraudulent means — including multiple accounts or providing false information — will be forfeited.
365ace takes responsible gaming seriously. The platform is designed for entertainment, not as a source of income. We strongly encourage all players to set personal deposit limits, session time limits, and to take breaks from gaming regularly.
If you feel that your gaming habits are becoming difficult to manage, we encourage you to use the self-exclusion options available through your account settings or to contact our support team. We respect and support every player's right to step back from gaming when they need to.
365ace collects and processes personal information in order to operate your account, process transactions, verify your identity, and comply with applicable legal requirements. Your personal data is handled in accordance with our Privacy Policy, which forms part of these Terms and Conditions.
By registering an account, you consent to the collection and use of your personal information as described in the Privacy Policy. You may request access to your personal data or ask for corrections at any time by contacting our support team.
365ace uses SSL encryption across all pages and during all transactions. We do not sell your personal information to third parties for marketing purposes.
The following activities are strictly prohibited on the 365ace platform. Engaging in any of these behaviours may result in account suspension, permanent closure, and forfeiture of funds pending investigation:
365ace cooperates fully with Philippine authorities and relevant regulatory bodies in investigating suspected illegal activity. We reserve the right to freeze account funds during an active investigation.
365ace reserves the right to suspend or permanently close any account at its discretion, with or without prior notice, where there is a reasonable basis to believe that:
If your account is suspended and you believe this was done in error, please contact our support team to initiate a review. 365ace will make reasonable efforts to resolve account disputes in a fair and timely manner.
You may also request to close your own account at any time by contacting support. Any verified balance remaining at the time of voluntary account closure will be returned to your registered payment method after applicable checks are completed.
365ace provides its platform on an "as is" and "as available" basis. While we work to maintain continuous, stable access to all platform features, we do not guarantee that the service will be uninterrupted or error-free at all times.
To the fullest extent permitted by applicable law, 365ace and its operators shall not be liable for any loss or damage arising from:
Nothing in these terms limits our liability for matters that cannot legally be excluded, including liability for fraud or gross negligence on the part of 365ace.
365ace may update or amend these Terms and Conditions from time to time. When changes are made, the "Last updated" date at the top of this page will be revised. For material changes, we will make reasonable efforts to notify active account holders via the email address registered to their account or through a notice on the platform.
Your continued use of 365ace after changes have been posted constitutes your acceptance of the updated terms. If you do not agree with the revised terms, you should stop using the platform and contact support to arrange account closure.
We recommend reviewing this page periodically to stay informed of any updates. The most current version of these Terms and Conditions is always available at this URL.
If you have questions about these Terms and Conditions or need assistance with your account, our support team is available 24 hours a day, seven days a week, including public holidays in the Philippines.
You can reach us by email at [email protected] or through the live chat feature available on the platform. Our team aims to respond to all queries promptly and will handle account-related concerns with discretion and care.
For concerns related to responsible gaming or self-exclusion requests, please visit our Responsible Gaming page or mention this specifically when contacting support so your request is directed to the right team.
Our support team is available around the clock to answer your questions about these terms or your account.
Available 24/7, including Philippine public holidays.
Gaming is for entertainment only. Set a budget, take breaks, and never chase losses. For tools and support, visit our Responsible Gaming page.
Learn MoreA quick summary of the key protections built into the 365ace Terms and Conditions — for your benefit as a player.
The one-account rule and strict identity verification mean your balance and your gaming history are protected. Nobody else can claim your winnings or access your funds. KYC is there to make sure withdrawals always go to the right person.
All deposits and withdrawals on 365ace are handled in PHP — no currency conversion fees, no foreign transaction surprises. Payments go through local Philippine banking channels and e-wallets you already use, like GCash and Maya.
Every game on the platform operates under clear, published rules. Outcomes in digital games are determined by certified systems, not by the house deciding after the fact. If a technical error occurs, the resolution process is spelled out in these terms.
The 21+ age requirement, self-exclusion options, and budget tools are not afterthoughts — they are part of how 365ace operates. These terms give the platform the authority to enforce responsible gaming rules, including stopping underage access.
365ace does not sell your personal information. SSL encryption covers every page and transaction. The terms set clear boundaries on how your data is used — always in connection with running your account and complying with legal requirements.
The rules apply equally to players and to the platform. If 365ace makes an error — in game results, payment processing, or account management — these terms define how it will be resolved. Players have a clear path to raise disputes and get a response.
Create your account today and enjoy slots, live casino, eBingo, and sports betting — all in Philippine Peso, available 24/7.
21+ For entertainment purposes only. Please play responsibly and within your means.