Privacy Policy – 365ace Online Gaming Philippines

1 Information We Collect

365ace collects personal information that is necessary to provide you with a functioning, secure, and compliant online gaming account. We only collect what we genuinely need — nothing more. The main categories of information we collect are:

We do not collect sensitive personal data such as your religion, political views, or health information. Where we collect identity documents for KYC purposes, these are handled with additional care and access is restricted to authorised personnel only.

2 How We Use Your Information

Every piece of data we collect has a specific, legitimate purpose. Here is how we use the information we hold about you:

• Account management: To create your account, process login requests, and keep your profile accurate and up to date.
• Identity verification (KYC): To confirm that you are who you say you are, that you meet the 21+ age requirement, and that withdrawals are sent to the right person.
• Payment processing: To handle PHP deposits and withdrawals through Philippine banking and e-wallet channels.
• Security and fraud prevention: To detect and respond to suspicious account activity, unauthorised access attempts, and potential abuse of the platform.
• Platform improvements: To understand how players use 365ace and to improve navigation, game load times, and the overall experience.
• Legal compliance: To meet obligations under applicable Philippine laws and regulations, including record-keeping requirements.
• Customer support: To respond to your queries, resolve account issues, and manage responsible gaming requests like self-exclusion.

We do not use your personal data for unsolicited marketing to third parties, and we do not sell your information to any external company.

3 Legal Basis for Processing

365ace processes your personal data on the following legal grounds:

• Contractual necessity: Processing is required to carry out the agreement between you and 365ace — meaning, to run your account, process payments, and provide the gaming service you signed up for.
• Legal obligation: Certain processing — particularly identity verification and transaction records — is required to comply with applicable Philippine laws.
• Legitimate interests: Processing for fraud detection, platform security, and service improvement is carried out in the legitimate interests of 365ace and its users, provided these do not override your rights.
• Consent: Where we ask for your consent to a specific type of processing — such as receiving platform updates — you may withdraw that consent at any time by contacting support.

4 Who We Share Your Data With

365ace does not sell, rent, or trade your personal information. We share data only where it is necessary to operate the platform or to comply with legal requirements. The categories of recipients who may access your data are:

• Payment processors and banking partners: Philippine banks and e-wallet providers that handle your PHP deposits and withdrawals. These parties process your payment details under their own privacy and security standards.
• Identity verification providers: Third-party KYC services that help verify government-issued IDs and confirm identity documents. These providers are bound by strict data handling agreements.
• Platform technology providers: Infrastructure, hosting, and software partners who support the operation of 365ace. They access data only to the extent needed to provide their services to us.
• Regulatory and law enforcement authorities: Where required by Philippine law, court order, or a lawful regulatory request, we may be required to disclose account information. We will only do this when legally obligated.

5 Cookies and Tracking Technologies

365ace uses cookies and similar technologies to keep the platform functioning correctly and to understand how it is being used. A cookie is a small text file stored on your browser or device when you visit a website.

The types of cookies we use include:

• Essential cookies: Required for the platform to work. These handle session management , login state, and basic security functions. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Analytics cookies: Help us understand which pages are visited most, how long sessions last, and where players encounter issues. This data is aggregated and does not identify you personally.
• Preference cookies: Remember your settings and choices so you do not have to re-enter them each time you visit.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and unusual login patterns.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not stop you from using 365ace, but some features may behave differently. Note that clearing your cookies will log you out of your current session.

6 Data Retention

We keep your personal data for as long as your account is active and for a reasonable period after account closure, as required by applicable Philippine laws and our internal compliance obligations. Specifically:

• Account and transaction records are retained for a minimum period in line with legal record-keeping requirements.
• KYC documents are stored securely and retained only for as long as required to satisfy verification and legal obligations.
• Usage and technical data used for analytics may be retained in anonymised or aggregated form indefinitely, as it no longer identifies you personally once anonymised.
• Support correspondence is retained for a reasonable period to allow follow-up and dispute resolution.

When data is no longer needed and there is no legal basis to retain it, we delete or anonymise it securely.

7 How We Protect Your Data

365ace applies technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our security practices include:

• SSL (Secure Socket Layer) encryption across all pages and during every transaction on the platform.
• OTP (one-time password) verification for login and sensitive account actions, adding a second layer of protection beyond your password.
• Restricted internal access to personal data — only team members who need to access your data to perform their job are permitted to do so.
• Regular security reviews of our infrastructure and third-party integrations.
• Secure storage of KYC documents with access logging to detect any unauthorised attempts.

8 Your Rights as a Data Subject

As a user of 365ace, you have rights over your personal data. You may exercise these rights by contacting our support team at any time:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: If any of your information is inaccurate or outdated, you can ask us to correct it.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. Note that some data must be retained for legal compliance and cannot be deleted on request.
• Right to object: You can object to certain types of processing, such as processing based on legitimate interests, where your individual circumstances warrant it.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time. This does not affect any processing that took place before withdrawal.
• Right to data portability: You may request that we provide your data in a structured, commonly used format where technically feasible.

To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable timeframe and may ask you to verify your identity before proceeding.

9 Protection of Minors

365ace is strictly for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we discover or are notified that an account has been created by an underage user, the account will be closed immediately and any data collected will be deleted in accordance with our data retention policy.

If you believe a minor has registered on 365ace, please contact us at [email protected] so we can investigate and act promptly.

10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the platform, our data practices, or applicable laws. When we make changes, the "Last updated" date at the top of this page will be revised.

For significant changes that materially affect how we handle your data, we will make reasonable efforts to notify you — either through your registered email address or through a notice on the platform. Your continued use of 365ace after changes are posted constitutes your acknowledgement of the updated policy.

We recommend checking this page periodically. The current version is always available at 365ace.my/privacy-policy.

11 Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or how your personal data is handled, please get in touch with our support team. We are available 24 hours a day, seven days a week.

Email: [email protected]

For account-specific concerns — such as data access requests, correction requests, or self-exclusion — please mention this in your message so your query is directed to the right person. You can also find more information about your rights and our responsible gaming tools on our Responsible Gaming page and in our Terms and Conditions.